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Koronavirus
I disse ekstraordinære tider, vil våre Covid-19 oppdateringer av og til kun være på engelsk. Dette for å sikre at vi kan dele viktig informasjon med våre kunder så raskt og effektivt som mulig.
Updated: 6 June 2020
The Government is advising against travelling until August 20, with the exception of Denmark where travelling can recommence from 15 June. This travel restriction may be removed at any time.
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Given the uncertainty as to when the Government guidance will change and travel will be able to recommence, we have decided to cancel all bookings made by loveholidays customers with departures up to and including 18 June 2020
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We will of course continue to monitor the situation closely, keeping the Government advice and our cancellation period under continual review, and will extend this period as and when appropriate.
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If your holiday has been cancelled, rest assured you will not lose any money.
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If you have any upcoming payments due for a cancelled holiday in the period prior to 30 June these will not be taken.
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We will be continuing to contact customers in date departure order to inform them of their options at this time and we ask our customers to be patient with us as we undertake this process.
Most popular questions
- Coronavirus-viktig informasjon
- My airline has told me they have processed my refund, but I still haven’t had it back from you – what’s going on?
- When will I receive my airline refund?
- I want to cancel my holiday because I don’t think it will go ahead. What should I do?
- I made a refund request, why haven’t I received the cash yet?
- Hvordan tilbakebetales min reise?
- Hva om bestillingen min ble kansellert, men ikke var beskyttet av ATOL eller ABTA?
- Hva er forskjellen på Refund Credit Note (tilgodebevis) og voucher/rabattkupong?
- Why are you issuing refund credit notes instead of refunds?
- Hvordan vil dere kontakte meg?
- Jeg befinner meg på min reisedestinasjon, og trenger hjelp til å komme meg hjem
- Min avreisedato er innen de neste 7 dager
- Min avreisedato er om 8 dager eller mer
- Min avreisedato er før myndighetenes reiserestriksjoner bortfaller, hva kan jeg gjøre?
- Hvordan kan jeg endre dato på min flyvning?
- Jeg har booket kun hotell gjennom loveholidays, men mine flyvninger er kansellert. Hva skjer nå?
- What should I do if my departure date is very close but I still haven’t heard from you?
- I’m having problems with the Live Chat function. Why?
- How are you prioritising customers? (COVID-19)
- Why isn’t there a phone number to call your team?
- Why doesn’t the value of my credit note include a refund for the flights? (COVID-19)
- Why are you not issuing credit notes for the flights? (COVID-19)
- If my holiday is cancelled, will you still take my future payments from my account?
- If I cannot follow my initial travel plans due to the Coronavirus outbreak, am I entitled to compensation?
- Why are you only cancelling until 18 June 2020 when the Government advice does not expire until August 20?
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